Hippocratic AI has commenced beta testing for what it claims to be the world’s first generative artificial intelligence (AI)-powered ‘healthcare provider’.

The platform is built upon a safety-focused Large Language Model (LLM) specifically designed for healthcare applications.

It is undergoing evaluation by over 40 health systems and digital health companies, including Memorial Hermann Health System and the University of Vermont Health Network.

The company’s LLM has already surpassed GPT-4 in over 100 healthcare certifications, a feat attributed to its healthcare-specific vocabulary training and the use of reinforcement learning with human feedback (RLHF) from healthcare professionals.

This beta testing phase will focus on voice-based, patient-facing, non-diagnostic applications, with an emphasis on ensuring safety and efficacy before general release.

The beta testing partners have identified several key areas for initial evaluation, such as chronic care management and post-discharge follow-up for conditions like congestive heart failure and kidney disease.

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This testing will also cover wellness surveys, health risk assessments, and pre-operative outreach. The goal is to verify the accuracy and safety of the AI’s performance in these critical healthcare workflows.

Frontline healthcare professionals, including physicians and nurses, will spearhead the testing process within each participating health system and company. They will assess the AI’s conversational ability, medical accuracy, script adherence, empathy, and listening skills.

The partners will have access to performance data, including the number of evaluation hours, specific issues identified, and feedback resolution.

Memorial Hermann executive vice-president and chief strategy and innovations officer Feby Abraham said: “We believe this technology can help with workforce shortages by taking on some of the more basic tasks to support workflow. For example, calling a patient to provide pre-operative instructions or following a procedure for post-discharge checkups.

“We are always looking for new ways to further engage our employees and make them feel better supported. The unique challenges of recent years have only heightened the need for innovation in this area.”