Meditech has introduced a new web-based portal, Expanse Outreach, which allows hospitals to connect with external entities such as urgent care centres, nursing homes and doctor’s offices to develop new service lines while growing their business.
The new portal is designed to support laboratory clients and is completely integrated into the existing Meditech expanse and outreach workflows.
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It enables non-affiliated organisations to place lab orders electronically, access results in real-time and generate management and statistics reports promptly.
The platform also offers a straightforward method for addressing customer service issues and managing supply orders, enhancing the communication between the hospital and its laboratory clients.
It also centralises real-time processing and replaces manual methods such as faxing and printing, which are often time-consuming.
This shift not only improves efficiency and patient safety but also enhances client relationship management for hospital labs by providing additional tools for customer service and supply management.
Meditech product management manager Jennifer Ford said: “Laboratory outreach programmes present a significant opportunity for hospitals to generate additional revenue, and the Outreach Portal simplifies the process.
“By enabling labs to connect with clients quickly, leverage existing workflows for ease of use, and manage all aspects of the outreach programme in one place, the Outreach Portal is the foundation for taking your in-house laboratory business to the next level.”
Moreover, lab results are integrated into the patient’s electronic health record, ensuring continuity of care if the patient later visits the hospital.
Ford added: “Outreach programmes extend laboratory services outside of the hospital so testing is more readily available to a wider population, which can ultimately improve community health. This is especially important for reaching underserved groups and enabling patients access to necessary testing, regardless of where they receive care.”
This month, ReadySet Surgical partnered with LGI Healthcare Solutions to streamline surgical supply chain operations for Meditech software users.
