Healthtech firm NextGen Healthcare has expanded its collaboration with Luma Health to offer artificial intelligence (AI)-enhanced patient communication tools to ambulatory organisations across the US.

The partnership sees the integration of Luma-powered NextGen Patient Engage and NextGen Self-Scheduling into NextGen Enterprise electronic health records (EHR).

Patients can access these tools using their mobile devices to communicate with their health providers in over 20 languages.

Using the technologies, patients can interact with staff, complete pre-visit intake forms, submit documents, and confirm or cancel appointments.

For customers of NextGen Healthcare, they will be able to carry out surveys, send appointment reminders, offer new service lines, as well invite patients to join the ‘smart’ waitlist for quick appointments in tune with their current appointment type.

In addition, staff burden is reduced with automated conversational responses to patient texts, leveraging natural language processing and AI.

Luma chief technology officer and co-founder Aditya Bansod said: “We’re thrilled to enter this strategic alliance to bring the power of Luma’s comprehensive Patient Success Platform to NextGen Healthcare’s extensive client bases.

“Luma’s market-leading capabilities natively integrated with award-winning NextGen Enterprise will help patients and providers partner together and will create scalable patient, staff, and system success.” 

Currently, Luma caters to over 600 health systems, speciality networks, clinics, integrated delivery networks, and federally qualified health centres, along with speciality networks in the US.