US-based healthcare technology company PRC has introduced an end-to-end patient experience solution designed to cover the entire patient journey, from initial contact to post-discharge care.

The solution is intended to optimise appointment scheduling, minimise delays and offer patient support through a live call centre.

PRC said it extends beyond traditional patient experience measurement by evaluating and enhancing the experiences of physicians, clinicians and staff to provide a holistic understanding of the healthcare ecosystem.

This aims to help organisations improve patient retention and engagement by fostering a culture of collaboration and human connection.

As part of the end-to-end solution, PRC’s Relationship Rounds platform allows for open communication and feedback to create a positive workplace environment.

The tool is claimed to increase post-discharge care through 1:1 communication, reducing readmission rates, improving provider follow-up and helping patients manage their health and recovery.

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PRC claims that its patient engagement platform is the healthcare industry’s only end-to-end patient experience solution.

The platform is intended to integrate seamlessly with healthcare organisations’ operations to improve the standard of care and encourage patient loyalty.

PRC client success senior vice-president Laurie Speaks said: “We believe that every step of the healthcare journey is an opportunity to build trust and foster a patient-centred environment.

“In the pursuit of healthcare excellence, PRC is excited to extend our patient experience offering to meet the dynamic and changing needs of patient access and experience across the continuum of care.”

PRC’s surveys and intuitive reporting are claimed to have helped more than 2,800 US healthcare organisations create cultures of excellence.

The company has partnered with the Healthcare Experience Foundation (HXF) in an effort to expedite ‘paths to excellence’.

Its proprietary healthcare discovery platform is intended to drive action, maximise patient engagement and increase patient loyalty while building a positive culture across the healthcare ecosystem.