Tampa General Hospital (TGH) in Florida, US, has partnered with Nuance Communications, a Microsoft subsidiary, to implement AI tools.  

This move aims to alleviate the administrative load on physicians and streamline patient care delivery. 

As a result of the collaboration, over 500 physicians associated with TGH will start using Nuance’s Dragon Ambient eXperience (DAX) Copilot platform to boost their productivity.  

DAX Copilot is a voice-to-text transcription service that distinguishes voices, records patient histories, identifies critical observations, and summarises key points. 

This AI-driven ambient listening solution can securely captivate patient encounters, covering observations, symptoms, and experiences and within seconds transform these multi-party conversations into detailed, specialty-specific clinical summaries. 

The system works smoothly with the platforms already in use at TGH and meets federal HIPAA requirements, stated the hospital. 

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Earlier this year, the technology was integrated into the Epic electronic health record system.  

As per studies cited by TGH, DAX Copilot slashes documentation time by 50%.  

Approximately 75% of physicians using the technology are found to have reported a decrease in burnout and fatigue symptoms, while 85% of patients feel their physician is more ‘personable’ and ‘conversational’. 

TGH president and CEO John Couris said: “With the help of AI, we’re easing the burden of documentation on providers and, in turn, giving them the ability and the additional time to focus on our top priority — our patients. Its initiatives like these set Tampa General apart from the rest and contribute to the world-class care we deliver.” 

Last month, Intermountain Health deployed DAX Copilot at its facilities.