The Shrewsbury and Telford Hospital NHS Trust (SaTH) in the UK is set to launch a new patient administration system (PAS), marking the initial phase of an electronic patient record upgrade initiative.  

This PAS upgrade, aimed at long-term patient care improvements, is being provided by British health information technology company System C. 

SaTH operates the Royal Shrewsbury Hospital and Princess Royal Hospital in Telford, and will receive the planned upgrade between 19-22 April. 

The PAS will replace a two-decade-old system at SaTH, involving the transfer of more than one million patient records, as well as the training of more than 5,000 staff.  

This digital upgrade is part of a multi-million-pound initiative designed to modernise the storage and accessibility of patients’ medical records.  

SaTH has collaborated with other hospitals and national digital teams to plan for the system change. 

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Essential services, such as the emergency departments and maternity services, will continue to operate as usual.  

To support the transition, additional staff will be on hand during the launch weekend and in the subsequent three weeks.  

SaTH Strategy and Partnerships director Nigel Lee said: “During the transition period, we will not have access to some digital systems and our teams will be maintaining paper records to ensure safe care, which may mean some of our processes will be slower than usual.  

“Patients can also help our teams by not calling our bookings team during the transition period unless they have a very urgent enquiry that cannot wait for two weeks. This will help keep phone lines clear for very urgent patients so their call can be dealt with promptly.” 

The Trust encourages the public to use alternative services, like community pharmacies or minor injury units in Bridgnorth, Whitchurch, Oswestry, and Ludlow. 

In case of emergencies, people can also contact NHS 111/999 to alleviate the pressure on emergency departments during the upgrade period. 

Last year in October, SaTH confirmed the availability of a ‘one-to-one service’ to offer enhanced healthcare services to address the specific needs of patients.