US-based healthcare AI platform Hyro has partnered with digital solution provider UST in an effort to help healthcare systems improve their services.

As part of this partnership, UST’s subsidiary UST ContineoHealth will make use of Hyro’s conversational AI assistants for its hospital and health system clients.

The technology will be incorporated into UST ContineoHealth’s tech stack and built on its existing contact centre setup.

The company plans to use these assistants in call centres to enhance patient interactions.

The partners aim to automate tasks such as prescription refills, answering FAQs and scheduling appointments.

Hyro said its technology can help agents handle more requests, reduce wait times and simplify routine tasks.

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Hyro CEO and co-founder Israel Krush said: “We are excited to team up with UST as their trusted partner for conversational AI in healthcare.

“This partnership allows us to enhance contact centres for our joint customer base, addressing a range of pressing industry pain points.

“As a major player in the global marketplace, UST is leading the charge in helping healthcare organisations integrate cutting-edge technologies to improve the patient and staff experience.”

UST and Hyro intend to streamline healthcare processes, provide more self-service options for patients and promote the responsible use of AI.

UST ContineoHealth CEO Raj Gorla said: “UST’s patient and clinical engagement solutions – now powered by Hyro’s dynamic conversational AI platform – have the potential to dramatically improve patient satisfaction and reduce clinical burnout while optimising costs across the healthcare enterprise.”

Last year, Hyro partnered with Kyruus in an effort to help healthcare organisations boost online conversion through digital self-service and streamline patient access.

The partners aimed to help healthcare organisations by combining Hyro’s Adaptive Communications Platform with Kyruus’ provider search, match and scheduling capabilities.

These tools are designed to allow consumers to easily find and book care using a single online experience.