Sodexo provides comprehensive service solutions to hospitals and healthcare institutions in 38 countries around the world.
Our unique combination of environmental services (housekeeping, bio-cleaning of patient rooms and operating rooms) and support services (laundry services, patient interactive systems and transport services) contribute to enhancing the reliability, hygiene, safety and comfort of healthcare environments, ultimately leading to wider health outcomes.
Our solutions enhance client-specific and measurable outcomes, and ultimately participate in the improvement of our client’s performance, competitiveness and reputation, resulting in:
Cleaning is important wherever it is undertaken but in the healthcare arena it is not an understatement to say that it can frequently be a matter of life and death. Whether in high-risk clinical situations or in public areas of a hospital, applying the right cleaning methodologies, backed up by rigorous staff training, is critical.
Sodexo offers a number of cleaning propositions designed specifically for healthcare environments, all focused on creating safe environments for both patients and staff. Using robust management systems and operational tools that maintain a focus on staff training and supervision we work closely with our hospital partners to ensure that the right methodologies are implemented for each different area of a hospital, including operating theatres, endoscopy units, wards and public areas, to name only a few.
Ensuring the correct cleaning protocols are adhered to for different environments within a hospital has a direct impact on both recovery rates and levels of cross infection for patients being cared for.
Working closely with our clients, we believe we can add significant value to hospital teams working in areas such as infection control. Delivering cleaning schedules and systems that work effectively within high-risk as well as public areas ultimately promotes confidence in the broader capabilities of the hospital or healthcare establishment. This applies not only to the patients but also to visitors and staff that work within it.
The importance with which we view our cleaning responsibilities within healthcare dictates the way we install our offers, systems and processes. Programmes include a series of workshops and forums for managers, supervisors and frontline staff. Such attention to detail ensures compliance to all supporting processes and maximises the benefits of the investment that the client has made.
How housekeepers interact with patients is critical to how patients perceive the cleanliness of their surroundings. With Sodexo’s engagement training, housekeepers are given the tools they need to be comfortable interacting with patients. This patient engagement makes them much more visible, and results in higher patient satisfaction scores on cleanliness of rooms and bathrooms.
Our employees are trained in both cleaning and customer service. Sodexo’s unique CARES behavioural training programme is designed to teach and reinforce critical behaviours – behaviours that, when followed, improve the hospital experience for patients, visitors and clinical staff alike.
Our cleaning offers are a portfolio of processes, materials, training and labour management protocols. These processes have been designed to deliver a compliant service modelled around the principles of HACCP, giving our clients confidence that risk is being managed effectively.
In addition to managing risk effectively by delivering cleaning services at high efficiency levels, we can help our clients in their ongoing challenges to manage their cost envelope effectively, making as much of their funding available for the direct care of their patients as possible.
Sodexo hospital cleaning services offer a solid and complete solution to support hospitals in a holistic approach to cleanliness and infection control. The use of market-leading technologies and robust delivery methods ensures that we can operate as a trusted partner, delivering transparent, auditable and safe cleaning solutions.
255 Quai de la Bataille de Stalingrad
92866 Issy-les-Moulineaux, Cedex 09
Contact: Nataliane Thoulon (strategic projects, healthcare)
URL: North America